Refund policy

Return & Refund Policy

At Heritage Gold Co., every piece is selected with an emphasis on quality, craftsmanship, and lasting value. We want every customer to feel confident in their purchase and to understand our return and refund process clearly.

Returns

To request a return, contact heritageg0ldc00@gmail.com within 14 calendar days after delivery. Eligible items must be unworn, unused, and in their original condition, with all original packaging, tags, certificates, and accessories.

Return authorization is required before shipping. Authorized returns must be shipped within 7 calendar days after receiving authorization and shipping instructions. Final-sale exclusions apply.

For full conditions and instructions, please review our Return & Refund Policy.

Product must be

Unworn and unused

In its original condition
Free from scratches, alterations, damage, or signs of wear
Returned with all original packaging, certificates, documentation, tags, and accessories included with the order

Return Request Deadline

To request a return, email heritageg0ldc00@gmail.com within 14 calendar days after your order is delivered. Include your order number and the item you wish to return.

The 14-day deadline applies to submitting your request; the item does not need to reach us within that period.

Once your return is authorized and we provide shipping instructions, you must ship the item back within 7 calendar days. Please do not send merchandise before receiving authorization.

All returns remain subject to the eligibility conditions and final-sale exclusions stated in this policy.

Items that do not meet these conditions may be refused and returned to the customer.

Return Authorization

Before sending any item back, please contact Heritage Gold Co. at heritageg0ldc00@gmail.com to request a return authorization.

Please include:

Your full name
Order number
Item being returned
Reason for the return

Please do not send merchandise back before receiving return instructions from us.

Unauthorized returns may not be accepted.

Non-Returnable Items

Certain purchases are considered final sale and cannot be returned unless they arrive damaged, defective, or incorrect.

These may include:

Custom or personalized jewelry
Engraved items
Jewelry that has been resized or altered at the customer's request
Special-order items clearly identified as final sale before purchase
Items showing signs of wear, damage, alteration, or improper handling
Gift cards
Items marked Final Sale on the product page

Any applicable final-sale conditions will be disclosed before purchase.

Earrings

For hygiene and quality-control purposes, earrings that have been worn or show evidence of use cannot be returned.

Unworn earrings that otherwise meet our return requirements may be eligible for return.

Signature Required for Delivery

For the security of our customers and our merchandise, all Heritage Gold Co. shipments require a signature upon delivery.

Customers are responsible for ensuring that an authorized person is available to receive and sign for the shipment.

Damaged Packages Upon Delivery

Please inspect the exterior of your package before accepting delivery whenever possible.

If the shipping box appears opened, crushed, torn, punctured, wet, resealed, tampered with, or otherwise visibly damaged, please:

Refuse delivery of the package whenever possible
Take clear photographs of the package and visible damage
Do not open, alter, or discard the package
Contact Heritage Gold Co. promptly at heritageg0ldc00@gmail.com
Provide your order number, photographs, and any available carrier information

These steps help us document the condition of the shipment and properly investigate any carrier or insurance claim.

If damage is not visible until after the package has been accepted and opened, please preserve the jewelry, shipping box, labels, packaging materials, and all contents exactly as received and contact us promptly.

Reporting an issue as soon as possible helps us investigate the shipment and determine the appropriate resolution.

Damaged, Defective, or Incorrect Merchandise

If your jewelry arrives damaged, defective, or different from what you ordered, please contact us promptly.

Please provide:

Your order number
A description of the issue
Clear photographs of the jewelry
Photographs of the shipping box and packaging when applicable

After reviewing the information provided, Heritage Gold Co. will determine the appropriate resolution, which may include replacement, exchange, repair, or refund depending on the circumstances and product availability.

Return Shipping

Unless the return is the result of an error by Heritage Gold Co. or the merchandise arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Because fine jewelry is valuable, customers must use a trackable and fully insured shipping method when returning merchandise.

For high-value returns, please wait for our return-shipping instructions before sending the package.

Heritage Gold Co. is not responsible for unauthorized return shipments or packages that are lost, stolen, damaged, or misdirected before being received by us.

Refunds

We will inspect your return and notify you of approval or rejection within 3 business days after receiving it.

If approved, we will issue your refund to the original payment method within 2 business days after approval. Your bank or payment provider may take an additional 5–10 business days to post the refund to your account.

Original shipping charges are non-refundable unless the return resulted from an error by Heritage Gold Co. or the merchandise arrived damaged, defective, or incorrect.

Exchanges

If you would like a different item, size, or style, please contact us.

Depending on availability, we may assist with an exchange or recommend returning the eligible merchandise and placing a new order.

Any applicable price difference will be the customer's responsibility.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make every reasonable effort to accommodate cancellation requests. However, once an order has entered processing, preparation, customization, sourcing, or shipment, cancellation may no longer be possible.