Return & Refund Policy

At Heritage Gold Co., every piece is selected with an emphasis on quality, craftsmanship, and lasting value. We want every customer to feel confident in their purchase and to understand our return and refund process clearly.

Returns

We accept eligible returns within 14 calendar days of delivery.

To qualify for a return, merchandise must be:

• Unworn and unused
• In its original condition
• Free from scratches, alterations, damage, or signs of wear
• Returned with all original packaging, certificates, documentation, tags, and accessories included with the order

Items that do not meet these conditions may be refused and returned to the customer.

Return Authorization

Before sending any item back, please contact Heritage Gold Co. at heritageg0ldc00@gmail.com to request a return authorization.

Please include:

• Your full name
• Order number
• Item being returned
• Reason for the return

Please do not send merchandise back before receiving return instructions from us.

Unauthorized returns may not be accepted.

Non-Returnable Items

Certain purchases are considered final sale and cannot be returned unless they arrive damaged, defective, or incorrect.

These may include:

• Custom or personalized jewelry
• Engraved items
• Jewelry that has been resized or altered at the customer's request
• Special-order items clearly identified as final sale before purchase
• Items showing signs of wear, damage, alteration, or improper handling
• Gift cards
• Items marked Final Sale on the product page

Any applicable final-sale conditions will be disclosed before purchase.

Earrings

For hygiene and quality-control purposes, earrings that have been worn or show evidence of use cannot be returned.

Unworn earrings that otherwise meet our return requirements may be eligible for return.

Signature Required for Delivery

For the security of our customers and our merchandise, all Heritage Gold Co. shipments require a signature upon delivery.

Customers are responsible for ensuring that an authorized person is available to receive and sign for the shipment.

Damaged Packages Upon Delivery

Please inspect the exterior of your package before accepting delivery whenever possible.

If the shipping box appears opened, crushed, torn, punctured, wet, resealed, tampered with, or otherwise visibly damaged, please:

• Refuse delivery of the package whenever possible
• Take clear photographs of the package and visible damage
• Do not open, alter, or discard the package
• Contact Heritage Gold Co. promptly at heritageg0ldc00@gmail.com
• Provide your order number, photographs, and any available carrier information

These steps help us document the condition of the shipment and properly investigate any carrier or insurance claim.

If damage is not visible until after the package has been accepted and opened, please preserve the jewelry, shipping box, labels, packaging materials, and all contents exactly as received and contact us promptly.

Reporting an issue as soon as possible helps us investigate the shipment and determine the appropriate resolution.

Damaged, Defective, or Incorrect Merchandise

If your jewelry arrives damaged, defective, or different from what you ordered, please contact us promptly.

Please provide:

• Your order number
• A description of the issue
• Clear photographs of the jewelry
• Photographs of the shipping box and packaging when applicable

After reviewing the information provided, Heritage Gold Co. will determine the appropriate resolution, which may include replacement, exchange, repair, or refund depending on the circumstances and product availability.

Return Shipping

Unless the return is the result of an error by Heritage Gold Co. or the merchandise arrived damaged, defective, or incorrect, the customer is responsible for return shipping costs.

Because fine jewelry is valuable, customers must use a trackable and fully insured shipping method when returning merchandise.

For high-value returns, please wait for our return-shipping instructions before sending the package.

Heritage Gold Co. is not responsible for unauthorized return shipments or packages that are lost, stolen, damaged, or misdirected before being received by us.

Refunds

Once your return is received, it will be inspected to confirm that it meets our return requirements.

If approved, the refund will be issued to the original payment method.

Please allow approximately 5–10 business days after approval for the refund to appear on your account. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return resulted from an error by Heritage Gold Co. or the merchandise arrived damaged, defective, or incorrect.

Exchanges

If you would like a different item, size, or style, please contact us.

Depending on availability, we may assist with an exchange or recommend returning the eligible merchandise and placing a new order.

Any applicable price difference will be the customer's responsibility.

Order Cancellations

If you need to cancel an order, please contact us as soon as possible.

We will make every reasonable effort to accommodate cancellation requests. However, once an order has entered processing, preparation, customization, sourcing, or shipment, cancellation may no longer be possible.

Return Inspection

All returned merchandise is subject to inspection.

Heritage Gold Co. reserves the right to deny a refund if an item:

• Shows signs of wear
• Has been altered or damaged after delivery
• Is missing original components or documentation
• Does not match the condition in which it was originally shipped
• Does not otherwise meet the requirements stated in this policy

Contact Us

For questions regarding returns, refunds, exchanges, damaged packages, or order issues, please contact:

Heritage Gold Co.
Philadelphia, Pennsylvania, United States
Email: heritageg0ldc00@gmail.com**
Website: heritagegoldjewelry.com